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Resolution of Grievances :

Query Resolution
 
Incase you have any queries related to your Application / Policy please write to support@idbifederal.com and we will respond to you in 24 to 48 hours.

Complaint Resolution :
 
In case you have a complaint, the company shall send a written acknowledgement to you within 3 working days of the receipt of the grievance .The company shall resolve the grievance within 2 weeks of its receipt and send a final letter of resolution.
 
If our response doesn't meet your expectations you can write to:

Step 1 : Ms Reema Bhasker, Chief Manager – Customer & Sales Support or Ms Elizabeth Taylor, Sr. Manager – IGMS & Complaints
 
Head Office Address
IDBI Federal Life Insurance Co Ltd,
22nd Floor, A Wing, Marathon Futurex,
N. M. Joshi Marg, Lower Parel (East),
Mumbai 400013, India.
 
Step 2: If you are still not satisfied with the response from Chief Manager – Customer & Sales Support or Sr. Manager – IGMS & Complaints you may write to our Grievance Redressal Officer Mr Rajesh Ajgaonkar at the Head Office address mentioned below:
 
Head Office Address
IDBI Federal Life Insurance Co Ltd,
22nd Floor, A Wing, Marathon Futurex,
N. M. Joshi Marg, Lower Parel (East),
Mumbai 400013, India.

Head Office Number : 022 - 2302 9200
 
Helpline Number : 1800 209 0502 (Toll Free).
 
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