SETTLEMENT FOR CLAIMS ARISING OUT OF COVID-19 PANDEMIC

In these unprecedented times, our commitment and responsibility to the safety and wellbeing of our Customers, Employees and Partners remains as strong as ever.

We assure you that our teams are doing their best to ensure that processes operate seamlessly and services remain unaffected. However, unforeseen disruptions may affect the speed of our response or availability at some touch points like branches and call center and we request you to bear with us.

Our digital service avenues are available for you on a 24*7 basis from the comfort and safety of your homes.

We are available on the following touch points:

  1. Chat with Rehan your Virtual Assistant on : https://www.idbifederal.com
  2. For Self-service options you may visit our "Customer Portal" : https://mypolicy.idbifederal.com
  3. Stay connected with us through our Mobile App: Mobile app links on Google Play Store and iOS Apple Store can be accessed on: http://Onelink.to/idbifederal
  4. Email Desk: Write to us at support@idbifederal.com

HASSLE-FREE SETTLEMENT FOR CLAIMS ARISING OUT OF RECENT RIOTS IN NORTH EAST DELHI

We share our heartfelt condolences with the families of the victims of riots in North East Delhi. At IDBI Federal Life Insurance, we are determined to have a claims process that is designed to make the claims experience simple, quick and hassle-free. As a measure, IDBI Federal Life Insurance would not insist on Original Policy Document in case the same is lost during the riots and will admit claims based on Claim form and Death certificate. In the absence of Death Certificate, one can register the claim basis certificate of death from any local government authority, hospitals or post-mortem report. The company will also refer to the list of missing persons or deaths as issued by the government during such situations.

At IDBI Federal Life Insurance, fulfilling a claim is more than just a financial obligation. We consider it our duty to repay the trust reposed in us. To ensure that we provide you with complete support, please find below the contact details of the concerned persons who have been designated to help you out during these challenging times:

Name Contact Details Branch Address
Gaurav Thakur 8285797294/9891006533 IDBI Federal Life Insurance Co. Ltd. 903, Aggarwal Corporate Heights,9th Floor Netaji Subhash Place,Pitampura, New Delhi 110034.
Shilpa Gupta 9891900550 / 8425865135/ 8425865134 IDBI Federal Life Insurance Co. Ltd.907-908,9th Floor Kanchanjunga Building,Barakhambha Road Connaught Place,New Delhi 110001.

Alternatively, you can also contact us directly at our Head Office at the below mentioned Contact Nos.:

Name Contact Details
Shakir Ansari 9594999678 / 022 - 23029798
Samir Agnihotri 9820549605 / 022 - 23029757

You can also call up on our toll free number 1800 209 0502 or email us at claims@idbifederal.com

To know more details on how to file a claim, please click here.

HASSLE-FREE SETTLEMENT FOR CLAIMS ARISING OUT OF RECENT RIOTS AND NATURAL CALAMITIES.

We share our heartfelt condolences with the families of the victims of recent floods in the states of Karnataka, Kerala, Maharashtra, and Gujarat. At IDBI Federal Life Insurance, we are determined to have a claims process that is designed to make the claims experience simple, quick and hassle-free. As a measure, IDBI Federal Life Insurance would not insist on Original Policy Document in case the same is lost during the floods and will admit claims based on Claim form and Death certificate. In the absence of Death Certificate, one can register the claim basis certificate of death from any local government authority, hospitals or post-mortem report. The company will also refer to the list of missing persons or deaths as issued by the government during such situations.

At IDBI Federal Life Insurance, fulfilling a claim is more than just a financial obligation. We consider it our duty to repay the trust reposed in us. To ensure that we provide you with complete support, please find below the contact details of the concerned persons who have been designated to help you out during these challenging times:

Name Contact Details Branch Address
Reena Jotangiya 9925245200 IDBI Federal Life Insurance Co. Ltd., 2Nd Floor, Shantiniketan Complex, Opp. K.K.V.Hall, 150 Feet Ring Road, Rajkot-360005.
Sarvar Khan Pathan 9725588104 IDBI Federal Life Insurance Co. Ltd., 201, 2Nd Floor, 3Rd Eye Complex, Nr.Panchwati Circle, C.G. Road, Ahmedabad-380009
Reena Jotangiya 9925245200 IDBI Federal Life Insurance Co. Ltd, 3Rd Floor,Offices Nos. 366 To 371, Neo Square, Opp. Income Tax Office, Pandit Nehru Marg, Jamnagar-361001
Naik Ridham 9016917078 IDBI Federal Life Insurance Co. Ltd., 215,2Nd Floor,Empire State Building,Ring Road,Surat-395002
Poornima Udupi 8828890445 IDBI Federal Life Insurance Co. Ltd., 2Nd Floor, S18 A, Empire Commercial Complex, Kodialbail , M.G.Road, Mangalore-575003
Madhukara Billava 8660846750 IDBI Federal Life Insurance Co. Ltd. 13-2-30E3A, 2Nd Floor, "Shri Malshi" Court Back Road, Udupi :- 576101.
Veeresha J 9880820263 IDBI Federal Life Insurance Co. Ltd., Shiva Sadan , Site No 4, New No-54, 1St Floor, 9Th Main Road,5Th Block.Jayanagar, Bangalore-560041. Land Mark:- Above Bharath Co Op Bank.
Risha Raju 9645912393 IDBI Federal Life Insurance Co Ltd, 3rd floor PALAKAT's NH 47 Vyttila Aroor bypass road Near Thaykoodam bridge Vyttila , Kochi-682019
Sherry Jacob 9447529270 IDBI Federal Life Insurance Co. Ltd., 1St Floor, Trichur Trade Centre, Opp.Raymonds, Kuruppam Road, Thrissur-680001.
Prajeesh P P 8943344820 IDBI Federal Life Insurance Co. Ltd.3rd Floor, Vipanchika Tower,Near Govt.Guest House,Thycaud,Thiruvananthapuram-695014,Kerala.
Sreekanth.T.C 9946000566 IDBI Federal Life Insurance Co. Ltd. 4Th Floor, Emralled Mall, Mavoor Road,Near Big Bazar,Calicut-673004
Aparna Babu 9495705003 IDBI Federal Life Insurance Co. Ltd. 3Rd Floor, Pulimootil Arcade, K. K. Road, Kanjikuzhy, Kottayam-686004
Chandrasen Rajaram Bendre 9373747555 IDBI Federal Life Insurance Co. Ltd., Vijayjyoti Complex, Sr No 283/1/1, Plot No. 29 & 3, Karanje Tarff, Opp. To Prakash Loge, Satara-415001
Kiran Kulkarni 9791724027 IDBI Federal Life Insurance Co. Ltd. Bremen Business Centre, Office No : 202, 2Nd Floor, Above Bank Of India, Near Bremen Circle, Aundh, Pune411007
Pravin Dattatrayrao Mahajan 9325291234 IDBI Federal Life Insurance Co. Ltd. 2Nd Floor, Abish Tower, Baba Petrol Pump Compound, Mahavir Chowk, Aurangabad, 431001
Mayur Bhatt 9833035599 IDBI Federal Life Insurance Co. Ltd. Unit No. 507, 5Th Floor, D Definity,J P Road No.1, Near Anupam Theatre, Goregaon (E), Mumbai-400 063.
Prashant Shrivas 9766545898 IDBI Federal Life Insurance Co Ltd, 317, 3Rd Floor, Buty Complex, Rabindranath Tagore Road, Civil Lines, Nagpur-440001,Maharashtra.
Pritish Nikam 8108186901 IDBI Federal Life Insurance Co. Ltd. 4Th Floor, Rushiraj Tower,Jehan Circle,Opposite Reliance Fresh, Gangapur Road, Nashik422005
Gaurav Kupate 9890274989 IDBI Federal Life Insurance Co. Ltd., The Gemstone Building, R.D.Vichare Complex, Office No.5 B, 1St Floor, 517/2, 'E' Ward, New Shahupuri, Near Central Bus Stand, Kolhapur-416001.
Sunil Mamu Kokare 9821301439 IDBI Federal Life Insurance Co. Ltd., 1St Floor Jayant Arcade, Rajawadi, M. G. Road Ghatkopar (East), Mumbai-400077.

Alternatively, you can also contact us directly at our Head Office at the below mentioned Contact Nos.:

Name Contact Details
Shakir Ansari 9594999678 / 022 - 23029798
Samir Agnihotri 9820549605 / 022 - 23029757

You can also call up on our toll free number 1800 209 0502 or email us at claims@idbifederal.com

To know more details on how to file a claim, please click here.

How to File a Claim File your claim in 3 easy steps

  • Claims

Register a Death Claim

Here are the list of documents that need to be submitted to register a death claim.

  • Death Claim Form Download
  • Original Policy Document
  • Original / Attested copy of Death Certificate issued by Municipal Corporation
  • Attested copy of nominee’s photo ID and Residential proof (List of documents)
  • Medical records at the time of death and documents related to any past illnesses of the insured person
  • Cancelled cheque of the nominee’s bank account (containing IFSC code)

Death Claim will be registered on the date of receipt of the written intimation and the aforementioned documents at the Head Office.

Have queries regarding documents required to register a death claim? Check out our Claims FAQs

  • Claims

Claim Processing

If your documents are complete and we need no further documentation, we settle your death claim within 8 working days. In case the claim requires further investigation, the same will be completed by us within a reasonable time.

  • Claims

Claim Payout

Once the claim is settled by us, we shall transfer the claim amount to the bank account of the nominee(s) through Electronic Fund Transfer. In case of an Electronic Fund Transfer failure, we shall send the cheque to the nominee’s mailing address

Download Claim forms

Death Claim Forms

Accidental Death and Disablement Benefit Claim Form Download
Death Benefit Claim Form Download
Health Claim Form Download
Waiver of Premium Benefit Claim Form Download
Major Diseases Benefit Download

Other Forms

Employer's Certificate Download
Indemnity for Lost Policy Document Download
Open Title Documents – a) Indemnity Form Download
Open Title Documents – b) Surety Form Download
Open Title Documents – c) Waiver of Legal Evidence of Title Download
Physician's Statement Download
Outstanding Loan Schedule Form Download

Frequently Asked Questions about Claims

We are available on the following service touch points:

  1. Chat with Rehan your Virtual Assistant on : https://www.idbifederal.com
  2. For Self-service options you may visit our "Customer Portal" : https://mypolicy.idbifederal.com
  3. Stay connected with us through our Mobile App: Mobile app links on Google Play Store and iOS Apple Store can be accessed on: http://Onelink.to/idbifederal
  4. Email Desk: Write to us at support@idbifederal.com

Rehan your Virtual Assistant on : https://www.idbifederal.com/will be able to answer most of your generic queries.

In case you are not satisfied with the same, you can write to us at support@idbifederal.com from your registered mail ID

Given the difficult times, we urge you to request for only critical policy alteration requests. You can visit the customer portal, https://mypolicy.idbifederal.com/, to transact certain policy alteration requests.

You can also email us your request on support@idbifederal.com from your registered mail ID

  • • The Nominee or Appointee (in case of minor Nominee) last recorded under the policy in case of policy on own life.
  • • The Proposer in case the policy is not on own life.
  • • Assignee in case the policy was assigned.
  • • Trustee under MWPA (Married Woman Protection Act) policies / Karta in case of HUF (Hindu   Undivided Family) policies.
In such circumstances, it is termed as "Open Title" situation. The Company would require the proof of title / Succession Certificate issued by the competent court. The Succession Certificate should specifically provide orders for disbursement of policy monies. If,however, the deceased has left a Will, a probate of the Will is required along with the copy of the Will.

Check your Claim Status

Individual Claims:
  • * Enter either Policy No. or Claim No.
Group Claims:
* Enter Policy number along with COI No / Employee ID or Claim No.
 
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