Write to us:

IDBI Federal Life Insurance Co Ltd

22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India

Call us:

Toll Free Number ( Customer Service ): 1800 209 0502

Toll Free Number ( For Online Products ): 1800 102 6166

Resolution of Grievances

Query Resolution

Incase you have any queries related to your Application / Policy please write to support@idbifederal.com and we will respond to you in 24 to 48 hours.

Complaint Resolution

In case you have a complaint, the company shall send a written acknowledgement to you within 3 working days of the receipt of the grievance .The company shall resolve the grievance within 2 weeks of its receipt and send a final letter of resolution.

Step 1 : If our response doesn't meet your expectations you can write to:

Ms Reema Bhasker

Chief Manager - Customer and Sales Support

Ms Elizabeth Taylor

Sr. Manager – IGMS & Complaints

IDBI Federal Life Insurance Co Ltd

22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India

Email : Reema.Bhasker@idbifederal.com & Elizabeth.Taylor@idbifederal.com

Step 2 : If you are still not satisfied with the response from Chief Manager – Customer and Sales Support or Sr. Manager – IGMS and Complaints you may write to :

Mr Rajesh Ajgaonkar

Grievance Redressal Officer

IDBI Federal Life Insurance Co Ltd

22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India

Email : grievances@idbifederal.com

Head Office Number : 022 - 2302 9200

Helpline Number : 1800 209 0502 (Toll Free)

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