Most Asked

a. The request can be accepted for policies with the status of Inforce, Discontinuance or Cover continuance.

b. If the policy is assigned, then request should be received from the Assignee

c. Direction or redirection to any fund must be at least 15% of premium.

d. For Unit linked policies, the date and time stamp is mandatory on the request form. This is required for NAV allocation.

  1. If the request is received before 3.00 p.m. i.e. pre-cut off, then the same working day NAV will be allocated to the customer.
  2. If the request is received after 3.00 p.m. i.e. post cut-off, then the next working day NAV will be allocated to the customer.

a. Free look request can be accepted for Inforce policies only

b. The request should not exceed 15 days from the date of receipt of policy document by the customer

c. Date and time stamp is mandatory on the request form.

Mode Change is an option given to the policy holder for changing the payment mode at any given point of time 30 days prior to next due as per the grid provided below

Current Renewal Payment Mode.
Change to New Payment Mode Monthly Quarterly Half-yearly Yearly
Monthly - Month Anniversary, post completion of one quarter Month Anniversary, post completion of six months On completion of Policy Anniversary
Quarterly Month Anniversary, post completion of one quarter - Month Anniversary, post completion of half year On completion of Policy Anniversary
Half-yearly Month Anniversary, post completion of half year Month Anniversary, post completion of half year - On completion of Policy Anniversary
Yearly On completion of Policy Anniversary On completion of Policy Anniversary On completion of Policy Anniversary -

a. The request can be accepted 30 days before the due date for Inforce policies.

b. Date and time stamp is mandatory on the request form.

a. The request can be accepted only for inforce policies
b. Date and time stamp is mandatory on the request form.
c. All top up requests need to be underwritten with respect to AML and Risk Cover as per prevailing regulations
d. Top-up premium can be paid any time during the policy term at irregular intervals besides the basic regular premium specified within the contract and is treated as single premium e. Top-up premium can only be made only during the policy term provided all regular premiums have been duly paid.
f. At any point of time during the term of the contract, as long as top-up premium is less than 25% of all regular premiums paid till that date, the sum assured will not increase.
g. The balance amount of the top-up premium, over and above the 25% of all regular premiums paid till top up date, needs to have a subsequent insurance cover of minimum 1.25 times which would remain constant during the entire tenure of the policy

a. Request letter from the customer OR
b. Insurance change form

a. Policy status should be inforce, Policy Discontinuance or Cover continuance and maturity amount will be paid on the survival of the insured person as on the date of maturity
b. If the policy is assigned then request for maturity should be received from policyholder with the consent of the Assignee (incase of Bank/ FI),
c. If it is a MWP policy then the request should be from Trustee.
d. In case of HUF policy the request should be from Karta.
e. In case death of Proposer, Life Assured needs to apply for change in proposer along with below mentioned documents.

  1. Request letter – for change in ownership
  2. Original Policy Document
  3. Death Certificate – of earlier proposer
  4. KYC documents of Life Assured.

Cover Continuance is applicable for specific plans only as per the policy terms and conditions mentioned in the policy document.

a. Passport copy

b. Ration card copy

c. Aadhar card copy

d. Bank passbook copy

e. Driving license copy

f. Verified copies of registered lease and license agreement /agreement for sale

a. Application for Insurance Change form or request letter duly signed by the policyholder with a self-attested new identity proof.

b. If the policyholder has signed in vernacular language, then vernacular declaration is mandatory.

c. In case there is a thumb impression on the General Change form, then signature of the witness/Insurance agent is mandatory.

d. The following supporting documents will be required to effect the name change

  1. For female life -copy of marriage certificate attested by the policyholder
  2. In case of total name change gazette notification on name change.

Other Questions

Maturity is amount guaranteed to be paid out to the policyholder as on the maturity date provided the life insured survives as on the maturity date as per the terms and conditions of the policy contract.

Customer is given an option of cover continuance for unit-linked policies – similar to a premium holiday. The customer can request for continuing the cover without paying any further premiums post the mandatory lock-in period payments as per product features. For all such cases the cover will continue and the policy will be Inforce with deduction of the charges and adjusting the units as applicable.

a. Application for general change form or request letter duly signed by the policyholder along with a self-attested address proof.

b. If the policyholder has signed in vernacular language, then vernacular declaration is mandatory.

c. In case there is a thumb impression on the general change form, then signature of the witness/Insurance agent is mandatory.

d. In absence of written request (e.g. request from customer care, request from e-mail etc) the contact details will be marked as non preferred .

Yes. The request can be accepted for inforce / lapse/paid up/discontinued policy status

Nomination is a process which enables a policyholder to nominate a person/s to receive the policy proceeds in the event of the death of the life assured.

Assignment means the transfer of the beneficial interest, right and title under the policy either absolutely, partially or conditionally by the assignor to the assignee.

Policyholder can request for issuance of duplicate policy document, in case it is lost, stolen or destroyed / mutilated.

a. Original policy document

b. Death certificate in case of change in owner ( demise of proposer)

c. Nomination form appointing Nominee

d. Identity proof of new owner(if other than LA)

e. Address proof of new Owner (if other than LA)

f. Indemnity Bond on Rs.200/- (in case new owner is other than LA)

g. Income proof (for Annual Premium Rs. >1lac)

a. Request letter duly signed by the policyholder containing three previous signatures and three new signatures

b. Self attested ID proof containing the new signature.

a. The request can be accepted only for in-force policies

b. Date and time stamp is mandatory on the request form

c. All requests need to be underwritten with respect to AML and Risk Cover as per prevailing regulations

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